Dispatch and delivery
Orders are typically dispatched and delivered within 2–3 business days. Delivery may take longer for remote locations, service disruptions, public holidays, or circumstances outside Zubeka's control.
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Delivery policy
Shipping and Exchange Policy
This policy explains expected delivery timing, shipping charges and when a replacement can be requested.
Effective date: 28 July 2026
Shipping charges
Shipping is free for orders above ₹1,000. For orders of ₹1,000 or less, any applicable shipping charge will be displayed during checkout before payment.
Delivery address
Please provide a complete and accurate delivery address and reachable phone number. Contact support as soon as possible if an address correction is required.
Exchange eligibility
A return or replacement may be requested when the delivered product is wrong, damaged, or has a product-quality issue. It must be reported within 24 hours of delivery with the order number and clear photographs of the product and packaging.
Food-product restrictions
Opened or used food products cannot be returned or exchanged unless the product received was wrong, damaged, or had a product-quality issue that was reported within 24 hours of delivery.
Need shipping or replacement support?
Contact Zubeka with your order number. Damaged or incorrect products must be reported within 24 hours of delivery.
The admin team reviews the submitted photographs and order details manually before approving a replacement or refund.